FAQ
Frequently Asked Questions (FAQs)
1. How long does delivery take?
We offer fast and free U.S. shipping on all orders. Most products — including our foot massagers, neck massagers, and posture correctors — arrive within 3 to 7 business days.
Massage chairs may take 4 to 5 weeks due to their size and special delivery handling.
2. Do you offer a money-back guarantee?
Yes! Every order at Relave.shop is protected by our 30-day money-back guarantee.
If you’re not completely satisfied with your purchase, simply contact us within 30 days of delivery, and we’ll guide you through our easy return process.
3. Are your products safe to use daily?
Absolutely. All of our wellness products — including our foot and neck massagers — are designed for daily home use and built with FDA-compliant materials for comfort and safety.
Always follow the user instructions provided with each product for optimal results.
4. How do I choose the right massage product for me?
If you’re dealing with foot pain or poor circulation, our 3-in-1 or Remote-Control Foot Massager is ideal.
For neck and shoulder tension, try the Electric Neck Shoulder Massager.
If you’re seeking full-body relaxation, our Smart Luxury Massage Chairs provide the most complete experience.
Still unsure? Reach out to our expert support team at shop50320@gmail.com for personalized help.
5. Is payment secure on your website?
Yes. Relave.shop uses SSL-encrypted checkout and trusted payment gateways such as Shopify Payments, PayPal, Visa, and MasterCard, ensuring your information stays completely secure.