Refund policy

Relave Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it — unworn or unused

  • With tags and in its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To start a return, please contact us at shop50320@gmail.com.
Returns must be sent to the following address:
117 S Lexington Street, Suite 100, Harrisonville, MO 64701, USA

If your return is accepted, we’ll send you a return shipping label and provide detailed instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at shop50320@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective or damaged, or

  • You receive the wrong item

We’ll evaluate the issue promptly and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

Please reach out if you have questions about your specific item.
Note: We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days — for any reason and without justification.
The item must be in the same unused condition, with tags and original packaging, and include proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you about the refund approval status.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note: it may take some time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund approval, please contact us at shop50320@gmail.com.

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